The CMC Doctor

The Gold plan is designed specifically for customers who cannot tolerate lengthy service interruption. This plan is a proactive approach to avoiding down time, and we all know "Time is Money". An annual contract of $2,500 per year includes¹:
Services Provided:
• • • • • • •	Free replacement parts on parts not damaged by accident, abuse, neglect, or electrical surges. One scheduled maintenance visit to the customer’s site including - Round trip Airfare; One night Hotel stay; One day Rental Car and fuel; Travel time to & from customer’s site; and meals. Toll free telephone technical support 24/7 365 days a year, excluding regular holidays. (Regular Holidays, include, but are not limited to, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). No labor charges on repairs performed by us, at our facility (i.e. cutting head service). Advanced help configuring machine settings. Help diagnosing part failures and replacing or adjusting hardware components. Free access to any documentation posted on our site.

•	Add coverage for each additional machine at the same location for $950 per year.

The Silver plan with on-site service option is designed for those on a budget who would like annual on site service performed by a professional but do not require a warranty on the complete machine. This plan is a proactive response to regular maintenance and personalized training. An annual contract of $1,600 per year includes¹:
Services Provided:
• • • • • • •	One scheduled maintenance visit to the customer’s site including - Round trip Airfare; One night Hotel stay; One day Rental Car and fuel; Travel time to & from customer’s site; and meals. Toll free telephone technical support 5AM – 7PM & 9AM-5PM Sat MST, excluding regular holidays. (Regular Holidays, include, but are not limited to, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). No labor charges on repairs performed by us, at our facility (i.e. cutting head service). Advanced help configuring machine settings. Help diagnosing part failures and replacing or adjusting hardware components. Free access to any documentation posted on our site. Upgrade* to the Gold plan, at anytime.

•	Add coverage for each additional machine at the same location for $950 per year.

The Bronze plan is designed for those choosing to take full responsibility of maintaining, servicing and supporting their own CMC equipment. An annual contract of $800 per year includes¹:
Services Provided:
• • • •	Technical support via telephone 7AM-4PM Mon-Fri MST Basic help configuring CMC software settings Help in making adjustments or small repairs to your CMC (i.e. replacing parts) Upgrade* to the Silver or Gold plan, at anytime

Phone support payable by Visa, MasterCard or Pay Pal online
	• • •	7AM-4PM M-F MST $150 per hr Minimum charge 1/2 hour (30 min).

Custom CAD designs, clipart, fonts, corner styles, etc.
	• • •	$75.00 per hour, 1 hr. minimum. Customer must provide detailed drawing w/dimensions. Call us for a quote.
Cutting Head service at our facility
	• • • • • •	$150.00 per hour (1 hr minimum). Disassemble and inspect all parts. Clean and lubricate as needed. Replace worn or damaged parts (at customers expense). Two day lead time on repairs. Call us for shipping instructions.

Emergency next-day Services
	• •	$3,000.00 plus airfare Available only in the U.S. and Canada, based on available flights.


¹ See attached Terms and Conditions of Sale and Delivery
*When upgrading your plan during the term of the original agreement, your existing plan will be pro rated from its start date and credit will be given for the un-used portion of the agreement in effect and applied to the cost of the new agreement.