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Peace of Mind! |
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No matter what brand it is, where you purchased it, when you purchased it, or where it is installed now, we will support and service your computerized mat cutter. |
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Experience |
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Counts! |
| The Doctor is Now on Call! |
| Technical Support for your CMC. |
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Phone: 801.405.6300 | Fax: 801.406.7600 |
| 2010 Service Map: |
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Select one of the Service Areas above for more information. |
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Select one of the three Service & Support plans below that will meet your company’s requirements and compliment your own internal technical abilities. We’ll help keep your system operating at peak performance, so you can concentrate on building your business. |
| Gold Support: |
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The Gold plan is designed specifically for customers who cannot
tolerate lengthy service interruption. This plan is a proactive
approach to avoiding down time, and we all know "Time is Money". |
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Services Provided: |
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Free replacement parts on parts not damaged by accident, abuse, neglect,
or electrical surges. |
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| Silver Support: |
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The Silver plan with on-site service option is designed for those on a budget
who would like annual on site service performed by a professional but do not
require a warranty on the complete machine. This plan is a proactive response
to regular maintenance and personalized training. |
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Services Provided: |
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One scheduled maintenance visit to the customer’s site including - |
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| Bronze Support: |
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The Bronze plan is designed for those choosing to take full
responsibility of maintaining, servicing and supporting their
own CMC equipment. |
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| Services Provided: | |
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Technical support via telephone 7AM-4PM Mon-Fri MST |
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| Additional Services¹: |
| Phone support payable by Visa, MasterCard or Pay Pal online | ||
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7AM-4PM M-F MST |
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| Custom CAD designs, clipart, fonts, corner styles, etc. | ||
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$75.00 per hour, 1 hr. minimum. |
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| Cutting Head service at our facility | ||
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$150.00 per hour (1 hr minimum). |
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| Emergency next-day Services | ||
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$3,000.00 plus airfare |
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¹ See attached Terms and Conditions of Sale and Delivery |
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*When upgrading your plan during the term of the original agreement, your existing plan will be pro rated from its start date and credit will be given for the un-used portion of the agreement in effect and applied to the cost of the new agreement. |
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